Escalation Management System
Solution Overview The Escalation Management application allows service organizations to track various business critical transactions throughout their life cycle. Escalation Management solution is a customized application built upon Oracle Workflow and Oracle Business Events Technology. Learn more about Oracle cloud services . Challenges and Solutions The Escalation Management is a right solution for you if you are facing challenges around tracking progress of critical business transactions. Typical problems could be missing SLAs, customer escalations, no proactive monitoring systems. Solution This is a customized solution allows business users to define SLAs for internal business processes as well as with the external vendors. This application also proactively monitors business transactions to avoid unnecessary escalation. In case of any escalation event, application notifies appropriate business user with the escalation details. This application offers a dashboard to track open...